Shipping and Refunds Policy

Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. 

 

Pre-ordered items are processed within 2-4 business days of arrival in stock.


Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation. You will receive another notification when your order has shipped. 

  • For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 
  • For simple flat rate shipping: We offer $10 flat rate shipping to Australia.

Shipping Options

Price

2-10 Day Shipping (Order under $199.99)

$10.00

2-10 Day Shipping (Order over $200)

Free

NOTE: We are not responsible for shipping carrier delays.

Fast Friendly
Support

Free Shipping
over $200

Secure Online
Payment

Money-back

guarantee

International Shipping Policy

We currently ship to Australian addresses only. International shipping isn’t available at this time.

Order Assistance

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.


Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Refunds Policy

We accept returns up to 30 days after delivery. If the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@orangerhino.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.

Order Process

01.

Orders are processed in 1-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-4 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at hello@orangerhino.com.au. We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
Is it free shipping?

Yes! We offer free shipping on orders over $200

How long does it take to receive my order?

Orders will be processed within 1-2 business days (Monday to Friday, excluding holidays). Shipping times may vary depending on carrier and location and can take anywhere from 2-10 days. If you have not received your order in 10 days please check your tracking information first for updates and then email us immediately at hello@orangerhino.com.au
How will my order be shipped?

Your order will be shipped by one of these courier services, depending on your shipping address:

 

Australia Post

StarTrack

Team Global Express (Toll)

FedEx Australia (TNT)

What are your shipping costs?

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there. Please check our "Shipping and Returns" policy for current, up-to-date costs.

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.